Privacy Policy

Debridge LLC ("Company," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our crypto hardware wallet products, visit our website, or interact with our services. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register on our website, make a purchase, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address, payment preferences)
• Account credentials (username, password, security questions)
• Demographic information (age, gender, location, preferences)
• Communication preferences and marketing consent
• Customer support interactions and correspondence

1.2 Technical Information

When you use our products or visit our website, we may automatically collect certain technical information:

• Device information (hardware model, operating system, browser type, unique device identifiers)
• Log data (IP address, access times, pages viewed, referring websites)
• Usage data (features used, actions taken, error reports)
• Location data (general geographic location derived from IP address)
• Cookies and similar tracking technologies data

1.3 Cryptocurrency and Wallet Information

Our hardware wallets are designed to maintain your privacy and security. We do not collect, store, or have access to:

• Your private keys or seed phrases
• Your cryptocurrency wallet addresses
• Your transaction history or blockchain activity
• Your cryptocurrency holdings or balances
• Any information that could compromise your financial privacy

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision

• Processing and fulfilling your orders
• Providing customer support and technical assistance
• Delivering software updates and security patches
• Managing your account and user preferences
• Facilitating warranty claims and returns

2.2 Communication

• Sending transactional emails (order confirmations, shipping notifications)
• Providing customer support responses
• Delivering marketing communications (with your consent)
• Sending security alerts and important product updates
• Conducting customer satisfaction surveys

2.3 Business Operations

• Analyzing usage patterns to improve our products and services
• Preventing fraud and ensuring transaction security
• Complying with legal obligations and regulatory requirements
• Protecting our rights and enforcing our terms of service
• Conducting research and development activities

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for transaction processing
• Shipping companies for order fulfillment
• Cloud storage providers for data hosting
• Email service providers for communication
• Analytics providers for website optimization
• Customer support platforms for service delivery

These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

3.2 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal demands
• Regulatory investigations or compliance requirements
• Law enforcement requests for criminal investigations
• National security or public safety concerns
• Protection of our rights, property, or safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

4. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

4.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure Socket Layer (SSL) technology for data transmission
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Network firewalls and intrusion detection systems
• Access controls and employee authentication requirements

4.2 Organizational Safeguards

• Employee training on data protection and privacy practices
• Background checks for personnel with access to sensitive data
• Incident response procedures for security breaches
• Regular review and updating of security policies
• Third-party security certifications and compliance audits

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.

5.2 Correction and Update

You may request correction of inaccurate personal information or update your information through your account settings or by contacting us directly.

5.3 Deletion

You may request deletion of your personal information, subject to certain legal and business requirements that may require us to retain some information.

5.4 Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by updating your communication preferences in your account.

5.5 Consent Withdrawal

Where we process your information based on consent, you have the right to withdraw that consent at any time.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Your relationship with our company
• Risk management and security considerations

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our systems.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance
• Prevent fraud and enhance security

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Policy on our website and updating the "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

This Privacy Policy is part of our comprehensive Terms of Service. By using our products and services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.