Refund Policy

This Refund Policy ("Policy") governs the terms and conditions under which Debridge LLC ("Company," "we," "us," or "our") provides refunds for purchases of our crypto hardware wallet products and related services. This Policy applies to all customers who purchase products directly from Debridge LLC or through our authorized distributors.

1. General Refund Terms

Debridge LLC stands behind the quality and functionality of our crypto hardware wallet products. We offer a comprehensive refund policy designed to ensure customer satisfaction while protecting against fraudulent returns and abuse of our return system.

1.1 Eligibility Period

Customers may request a refund within thirty (30) calendar days from the date of original purchase. This period begins on the date the product is delivered to the customer's designated shipping address, as confirmed by our shipping carrier's delivery confirmation. For digital products or software licenses, the refund period begins on the date of purchase confirmation.

1.2 Condition Requirements

To be eligible for a refund, products must be returned in their original condition, including all original packaging, accessories, documentation, and components. Products showing signs of damage beyond normal inspection, modification, or alteration will not be eligible for full refund consideration. We reserve the right to assess returned products and determine refund eligibility based on condition.

2. Refund Categories

2.1 Hardware Product Refunds

Crypto hardware wallet devices may be returned for a full refund within the specified timeframe, provided they meet all condition requirements. Customers must ensure that all cryptographic keys and sensitive data are properly removed from the device before return. Debridge LLC is not responsible for any cryptocurrency or digital assets that may be lost due to improper device reset procedures.

2.2 Software and License Refunds

Software licenses and digital downloads are generally non-refundable once accessed or downloaded. However, we may consider refunds on a case-by-case basis for software that fails to function as advertised on supported operating systems. Customers must provide detailed technical information about compatibility issues to be considered for software refunds.

2.3 Accessory and Peripheral Refunds

Accessories, cables, cases, and other peripheral items purchased with or separately from our main hardware products are eligible for refund under the same terms as the primary product, provided they are returned in original condition with all packaging materials.

3. Non-Refundable Items

Certain items and situations are not eligible for refunds under any circumstances:

• Products purchased more than thirty (30) days prior to the refund request
• Products that have been damaged by customer misuse, negligence, or unauthorized modification
• Products that have been exposed to liquids, extreme temperatures, or other environmental hazards
• Customized or personalized products that were manufactured to customer specifications
• Products purchased through unauthorized resellers or third-party marketplaces
• Shipping and handling fees (except in cases of manufacturer defect or shipping error)
• Products used in commercial or enterprise environments beyond their intended consumer use

4. Refund Process

4.1 Refund Request Initiation

To initiate a refund request, customers must contact our customer service team through official channels. All refund requests must include the original order number, purchase date, reason for return, and detailed description of any issues experienced with the product. Customers should retain all original packaging materials during the evaluation period.

4.2 Return Authorization

Upon approval of a refund request, customers will receive a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions. Products must be shipped to our designated return facility using the provided RMA number. Returns shipped without proper authorization may be refused or delayed in processing.

4.3 Inspection and Processing

Returned products undergo thorough inspection by our technical team to verify condition and functionality. This process typically takes five to ten (5-10) business days from receipt of the returned item. Customers will be notified via email regarding the status of their return and refund approval.

5. Refund Methods and Timing

5.1 Payment Method

Refunds are processed using the same payment method used for the original purchase. For credit card purchases, refunds appear as credits on the customer's statement within three to five (3-5) business days after processing. Cryptocurrency payments are refunded in the same denomination as originally paid, subject to current market valuations at the time of refund processing.

5.2 Processing Timeframes

Standard refund processing takes seven to fourteen (7-14) business days from the date of return approval. International customers may experience longer processing times due to banking and currency conversion requirements. Expedited refund processing may be available for an additional fee in certain circumstances.

6. Defective Product Policy

Products found to be defective due to manufacturing errors or quality control issues are eligible for full refunds regardless of the standard thirty-day limitation, provided the defect is reported within the warranty period. Customers experiencing product defects should first contact our technical support team for troubleshooting assistance before initiating a refund request.

6.1 Warranty vs. Refund

In cases of product defects covered under our Limited Warranty, customers may choose between warranty replacement or full refund. Warranty replacements typically have shorter processing times than refunds and may be the preferred option for customers who wish to continue using our products.

7. Shipping and Return Costs

7.1 Customer Responsibility

Customers are responsible for return shipping costs unless the return is due to manufacturer defect, shipping damage, or fulfillment error on our part. We recommend using tracked and insured shipping methods for all returns, as Debridge LLC is not responsible for returned items that are lost or damaged during transit.

7.2 Company Responsibility

When returns are necessitated by product defects or our fulfillment errors, Debridge LLC will provide prepaid return shipping labels and assume all associated costs. In such cases, customers may also be eligible for expedited replacement shipping at no additional cost.

8. International Returns

International customers are subject to additional considerations for returns and refunds. Customs duties and import taxes paid by customers are not refundable by Debridge LLC. International return shipping costs are typically higher than domestic returns and are the customer's responsibility unless the return is due to product defect or company error.

8.1 Currency and Exchange Rates

Refunds to international customers are processed in the original purchase currency when possible. Currency exchange rate fluctuations between the purchase date and refund date may result in slight variations in refunded amounts due to banking and payment processor fees.

9. Fraud Prevention

Debridge LLC reserves the right to refuse refunds or returns that appear fraudulent or abusive. This includes but is not limited to multiple returns from the same customer, returns of products significantly different from those originally shipped, or attempts to return products after extended use periods. We maintain records of all returns and may limit future purchase privileges for customers who abuse our return policy.

10. Policy Modifications

This Refund Policy may be updated or modified at any time without prior notice. Changes become effective immediately upon posting to our website. Customers are encouraged to review this policy periodically to stay informed of any updates. Refund requests initiated before policy changes will be processed under the terms in effect at the time of the original purchase.

This Refund Policy is part of our comprehensive Terms of Service and should be read in conjunction with our Privacy Policy and Limited Warranty terms. By purchasing DEBRIDGE products, customers acknowledge that they have read, understood, and agree to be bound by the terms of this Refund Policy.